Terms and Conditions

Online store rules www.naturallineshop.com

General provisions

These Rules of Purchase and Sale of Goods (hereinafter referred to as the “Rules”), upon approval by the Buyer (purchase of goods by clicking on the “Confirm Order” button), are a legal document binding on the Buyer and Seller, the conditions of purchase and payment the procedure of delivery and return of goods, liability of the parties and other provisions related to the purchase of goods – sale in the e-shop www.naturallineshop.com.

The Seller reserves the right to change, amend or supplement the Rules at any time, taking into account the requirements established by legal acts.

Protection of personal data

Any information that is related to personal data and that is registered in the online store www.naturallineshop.com is kept confidential and will not be disclosed.

Seller ‘s rights

If the Buyer tries to damage the stability, security or breach of its obligations in the online store, the Seller has the right to immediately and without notice restrict or suspend his access to the online shopping center or, in exceptional cases, cancel the Buyer’s registration.

Obligations of the seller

The Seller undertakes to respect the Buyer’s right to privacy and the personal information belonging to him specified in the online shopping center registration form, except for the cases specified in the laws of the Republic of Lithuania and the “Rules on Personal Data Protection”.

The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by him.

The Seller, unable to deliver the ordered goods to the Buyer due to important circumstances, undertakes to offer a similar or as similar a product as possible. If the Buyer refuses to accept an analogous or similar product, the Seller undertakes to return the money paid to the Buyer, if an advance payment has been made.

Commodity prices, payment procedure

The price of the goods in the e-shop and the formed order is indicated in Euros with VAT.

The buyer pays for the goods in one of the following ways:

Payment card, redemption.

Delivery of goods

When ordering the goods, the buyer undertakes to indicate the place of delivery of the goods and the contact telephone number.

The buyer undertakes to accept the goods himself. In case he cannot accept the goods himself and the goods have been delivered to the specified address and on the basis of other data provided by the Buyer, the Buyer has no right to make claims to the Seller regarding delivery of the goods to the wrong entity.

The goods are delivered by the Seller or his authorized representative.

The Seller undertakes to deliver the goods to the Buyer within the terms specified in the descriptions of the goods. These terms do not apply in cases when the Seller does not have the required goods in stock and the Buyer is informed about the shortage of the goods ordered by him. At the same time, the Buyer agrees that in exceptional cases the delivery of goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In this case, the Seller undertakes to immediately contact the Buyer and coordinate the delivery of goods.

In all cases, the Seller is released from liability for violation of the terms of delivery of goods, if the goods are not delivered to the Buyer or are not delivered on time due to the fault of the Buyer or due to circumstances beyond the Buyer’s control.

During the delivery of the goods, the Buyer must check the condition of the shipment together with the Seller or his authorized representative. When the Buyer signs the invoice (bill of lading) or other document of delivery-acceptance of the consignment, it is considered that the consignment has been delivered in proper condition. If the Buyer notices that the package of the delivered consignment is damaged (crumpled, wet or otherwise externally damaged), the Buyer must mark it on the invoice (bill of lading) or other consignment delivery-acceptance document and, in the presence of the Seller or his representative, draw up a free-form consignment violation report. If the Buyer fails to take these actions, the Seller is released from liability to the Buyer for damage to the goods, if such damage was caused by packaging damage, which the Buyer did not mark in accordance with the above procedure.

In the event that the Buyer withdraws from the sales contract, he shall be obliged to pay all direct costs of returning the goods to the Seller in connection with transportation costs. The amount of these costs of the Seller shall be deducted from the refundable money paid to the Buyer for the product (s). If the set-off does not cover the entire claim of the Seller, i.e. The cost of returning the goods incurred by the Seller exceeds the value of the returned goods (ies), the Buyer undertakes to pay the remaining amount to the Seller within 15 days.

The delivery price of the goods depends on the weight of the goods and is added to the total value of the shopping cart.

Returning the goods

If the payment is made with a payment card and the product is returned due to a violation or non-compliance and has not been shipped yet – 100% of the value of the product is returned to the buyer. If the goods are abandoned due to changed circumstances, 90% of the value of the goods is returned. The maximum fee for a canceled order is 5 euros.

Returned goods must be fully completed. The Buyer is responsible for the complete assembly and packaging of the goods. If the product is not fully assembled and properly packaged, the Seller or the Seller’s representative will not accept the product for return.

The product must be returned in the packaging in which it was delivered. The packaging must be undamaged, clean and properly prepared.

The Goods shall be returned by the Buyer at his own expense, except in cases when the goods are returned due to the quality of the goods.

When a defective product is returned, the Seller undertakes to pick up the defective product and replace it with an analogous product. In case the Seller does not have a similar product, the Seller returns the money paid for the product to the Buyer.

Product quality guarantee and expiration date

The characteristics of each product sold in the www.naturalline.lt e-shop are generally indicated in the description attached to each product.

The Seller is not responsible for the fact that the goods in the online shopping center may not correspond in color, shape or other parameters to the actual size, shape and color of the goods due to the characteristics of the display used by the Buyer.

The seller provides a guarantee of the quality of the goods for a certain period of time, the specific term and other conditions of which are specified in the descriptions of such goods.

In cases where the legislation sets a certain shelf life for specific goods, the Seller undertakes to sell such goods to the Buyer in such a way that he has a real opportunity to use such goods before the end of the shelf life.


The buyer is fully responsible for the accuracy of the data provided in the registration form. If the Buyer does not provide accurate data in the registration form, the Seller is not responsible for the consequences.

The buyer is responsible for transferring his login details to third parties. If the services provided by www.naturallineshop.com are used by a third party who has logged in to the online shopping center using the Buyer’s login details, the Seller considers this person to be the Buyer.

The Seller is released from any liability in cases where the loss arises due to the fact that the Buyer, notwithstanding the Seller’s recommendations and its obligations, did not read these Rules, even though he was given such an opportunity.

If the Seller’s online store contains links to the websites of other companies, institutions, organizations or persons, the Seller is not responsible for the information or activities performed there, does not maintain, control or represent those companies and persons.

In the event of damage, the guilty party compensates the other party for the direct damage.

Final Provisions

These rules have been drawn up in accordance with the legal acts of the Republic of Lithuania.

The law of the Republic of Lithuania shall apply to the relations arising on the basis of these rules.

Any disagreement arising from the implementation of these rules shall be settled by negotiation. If no agreement is reached, disputes shall be settled in accordance with the laws of the Republic of Lithuania.